As soon as covid-19 outbreak started, we changed our ways to accommodate the governments advice and to do our part in containing the virus. Another communication channel opened, and have been providing quotes over the phone, and via video consultations, while still doing in home consultations on request, with extra precautions in place.
Now that the Australian government has slightly loosened restrictions, our first priority remains to uphold our responsibilities to eradicate this virus. Over the phone and video consults will still take place, and the use of precautions such as masks, gloves and sanitiser used where appropriate. If you have any queries regarding this towards your installation or for any process of your order, please do not hesitate to talk it through with us.
Of course, if any of our staff report flu-like symptoms they will immediately cease work and enter self-isolation, as per government requirements.
We hope you have been keeping well and been finding time in isolation this past few weeks to relax and enjoy your time at home.
We value our customers and wanted to be clear about the measures we’re taking to keep you and our team safe and healthy during this coronavirus crisis, while also maintaining our production schedule.
In this extremely challenging time, the health and safety of our team and our customers is our absolute priority. That’s why we’ve implemented strict health guidelines in line with government advice, to ensure we minimise any risk while working at our customer's properties.
These include requiring our team members to regularly and thoroughly wash their hands, use hand sanitiser often, use disposable gloves where appropriate, and maintain a social distance of at least 1.5 metres from others.
Of course, any of our team who report any flu-like symptoms including coughing, sneezing or fever will immediately cease work and enter self-isolation, in line with government requirements.
We recognise that you place your trust in us to enter and work in your homes, your safe haven. Please be assured that we are extremely respectful of that trust and will do our utmost to ensure we go about our work quickly and safely.
In return, we ask that you inform us if you or a member of your household has returned from overseas within the last two weeks, is experiencing flu-like symptoms including coughing, sneezing or fever, or if anyone in your household is in self-isolation.
We take great pride in manufacturing the majority of our products in our Coburg factory, which means production remains on schedule. Of course, we cannot control the future decisions of government, but we will certainly keep you posted if we foresee any disruption.
This situation is anything but business as usual, but we are committed to remaining operational in order to keep our team in work and fulfil our commitment to you, our customers.
If you have any questions or concerns, please do not hesitate to contact us.
Take care and stay safe,
The SP Shutters, Doors & Blinds Team
Service was great and job looks amazing. Very happy customers.