SP warrants its internal plantation shutters for five (5) years, and internal plantation shutter moveable components for a period of one (1) year. This warranty is against any defects in material or workmanship and is in addition to any other obligations imposed by law. Warranty comes into effect only when full payment of order is received.
This warranty does not include freight and installation costs.
To comply with the “Terms and Conditions of Warranty” the completed warranty and original invoice is required by the customer. By placing an order with SP you are accepting the Terms and Conditions set out in this warranty policy.
This warranty does not cover:
Improper, inappropriate or unauthorised replacement parts, repairs or maintenance voids this warranty. Due to manufacturing, natural variations in colour, grain and texture in these products, SP is not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders or warranty replacements.
We suggest regular dusting of the shutters with a dusting wand or vacuum with a brush attachment and, when required, wipe down with a damp cloth. Do not use chemical-based cleaning products to clean the shutters.
Aluminium frames and door structure.
All stainless steel screens and cast aluminium grilles.
Steel grilles and steel doors with extra rust protection.
Rust free steel doors without extra rust protection.
On all moveable parts, locks, DVA mesh and door closers.
Any installation issues will be fully covered by SP for 12 months after the installation date.
This warranty is limited to the repair or replacement of the defective materials and components. Repairs will be made with like or similar parts.
SP recommends that all surfaces be kept clean by prompt removal of all dust, dirt, grime and any foreign matter using clean water and a small amount of mild detergent. Do not under any circumstances use any abrasive type cleaning agent (Ajax or similar) or cleaning material (such as steel wool) as it will damage the anodised or powder coated surface. Thoroughly wash off any detergent residue with clean water. Regular cleaning will keep your door looking like new!
This warranty excludes any of the following occurring more than 14 days after installation:
Any of the following occurring more than 7 days after installation:
Repairs carried out, or replacement provided, under this warranty do not extend the relevant warranty period, and do not initiate a new warranty period. The warranty period for any replacement parts or new goods installed will end together with the initial warranty.
This warranty shall be interpreted and applied subject to the operation of any statute applicable in Australia, the terms of which cannot be excluded by the parties, including (if applicable) relevant provisions of the Trade Practices Amendment (Australian Consumer Law) Act (No.1) 2010 and similar State legislation. The exception of the matters outlined in this document, all other implied terms, warranties, conditions and consequences are excluded.
Warranty claims must be made as soon as possible after the discovery of the defect and, in any event, within the warranty period. Warranty claims must be accompanied by proof of payment of the full purchase price by the original purchaser. With the exception of the matters outlined in this document, all other implied terms, warranties, conditions and consequences are excluded.
Hi Lauren ,
As promised here is email regarding call out to repair cable of my window shutter , I was a bit surprised Lauren when you told me it would be a "lady tradie" who would be doing the job , but I must say it was a most pleasant surprise when Elise arrived .
She went and checked the cable and told me it was all frayed and I really had thought it was something like that as it had made an awful noise the last time I tried to wind it , when it got stuck , anyway it needed a new cable and she couldn't access it from inside so had to go out and get at it from there .
She was very polite and definitely knew her job as she was explaining to me what she was doing while working as she did , this young lady is an asset to your company and as such really is an ambassador for your company.
Thank you very much Elise for a job very well done .
Yours Sincerely Pat C.